Shipping & Returns Policy
Once you have placed your order please allow for 1-3 business days for us to carefully pack and ship your order. After it has been shipped out via Aus Post you will receive an email with a tracking number confirming your order.
For all domestic orders (Australia) standard delivery will take approximately 5-7 days to arrive at a flat rate of $9.00 or more depending on the weight (excluding holidays and weekends). All orders are shipped out with the billing address provided by the customer as well as a tracking number. Jasmin Noir is not responsible for any damaged, lost or stolen packages whilst in transit and we do not refund stolen packages. Your order status can be viewed on your account once you log in.
If you are having any issues with tracking your product or you have entered the wrong billing address , please email our us so that we may fix this for you.
Our Policy : As an authentic retailer we do not accept any returns online due to the possibility of a counterfeit product sent back to our warehouse.
Please reach out to [email protected] if you have receive the wrong product or for any inquiries regarding returns.